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FAQ

  • What is TURNBULL'S COCKTAIL and how does it works?
    We are an online alcohol ordering platform that allows consumers of legal drinking age to order beer, wine and spirits online and have them delivered to their home or collected from local retailers. Work with local retailers to fulfill orders. We offer the most convenient and unique way to purchase spirits from the comfort of your home.All inventory from nearby retailers is curated on our website and mobile app. increase.
  • Does TURNBULL'S COCKTAIL provide delivery?
    Your order will be shipped through your local retailer. We are not involved in the delivery of orders.
  • What are operating hours?
    We work with local retailers to fulfill delivery and pickup orders, so opening hours vary by store. To find liquor stores in your area, visit our store page and enter your shipping address to see a list of liquor stores in your area and all important information.
  • How can I enter promotion code?
    Promo codes can be applied on the shopping cart page. On the right side of the page is a field where you can enter the same. You must be logged in to enter your promo code.
  • Can I change the delivery address of my order?
    The shipping address cannot be changed after the order has been confirmed. We recommend that you contact the store for details.
  • How long does it take for the order to be delivered?
    We do not guarantee delivery time. Delivery is through a local retailer responsible for delivery. You will be notified by email when your order is ready to ship. However, delivery may be delayed due to various external factors such as traffic conditions and weather.
  • Can I cancel an order partially?
    No, there’s no additional fee charged for order cancelation.
  • How do I return an order?
    We encourage you to contact the store for their return process and policy. Please note that each store may have its own return policy. Contact information can be found in your order confirmation email and on the store page.
  • Can I place an order outside the business hours of the store? How is my order processed in such a case?
    Yes, you can place an order at any time. In this case, the ordering process remains the same. That is, during the business hours of the respective branch. Orders can be placed outside of business hours, but orders can only be received and shipped during business hours.
  • Do I need to be present to accept the delivery of the order?
    Yes, we recommend that you be present when your order is delivered. Couriers will ask you to verify your age by presenting a government-issued photo ID that clearly states your date of birth or age. Proof must be submitted.
  • Can anyone else accept delivery of the order on my behalf ?
    Yes, anyone can place an order on your behalf, but you must present a government-issued ID for age verification.
  • + Which payment methods are accepted on TURNBULL'S COCKTAIL?
    Credit/ Debit card payments are accepted on our platform.
  • Can I pay in cash for an order?
    We’re sorry but you cannot pay for an order in cash - delivery or pickup. You will have to pay in advance using your credit/debit card.
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